With the economies taking off in Taiwan, the Taiwanese society is under enormous pressure associated with intense competitions and rapid changing environment. It becomes inevitable that people have to keep updated with new knowledge and be innovative in order to produce a new and better life and thus build medical care system that prospers. Nowadays, Taiwanese people expect better quality, higher efficiency, less cost and less red tapes when seeking the required medical treatment. However, comes with better medical treatments are the high costs and expenses, both the government and the civil bodies are showing high degrees of concern on this matter.
While people are becoming more open minded and the society more democratic, the general public are better educated and are more understanding of the consumers’ rights. The medical service has a quality distinctive from that of the general servicing and production industry. Because of that, we need not only to improve the quality of medical service provided but also that of all the related entities mentioned earlier while trying to improve the medical care system. Therefore, identifying clearly a set of procedures and regulations suitable for defining the medical care quality is a topic worthwhile discussing.
It is difficult to define quality with few words while encompassing all its perspectives. The definition of quality can vary according to viewers from different perspectives. In terms of services, quality means customer satisfaction; in terms of decision-making, quality means effectively solving a problem and achieving the anticipated goal; in terms of management, quality means keeping the right things right; from the patient’s perspective, quality means reliability of the health care professional. The definition of quality changes under different circumstances and depends on how it is evaluated, thus, a quality deemed superior today may not comply with the new regulations set in the near future. Therefore, when defining quality, one must consider the prospective, significance and intention of the definition. Furthermore, the definition of quality is dynamic; it changes as public knowledge, significance of the definition and available resources change. The quality of the medical service and expectation of the medical care system are normally defined by the general public. In conclusion, the definition of quality of the medical care system will vary as the patient group, society, economical characteristics vary.