Formation of hotel employees' service innovation performance: Mechanism of thriving at work and change-oriented organizational citizenship behavior

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標題:	Formation of hotel employees' service innovation performance: Mechanism of thriving at work and change-oriented organizational citizenship behavior
作者:	Wu, Chi-Min Chen, Tso-Jen Wang, Yao-Chin
貢獻者:	Chia Nan University of Pharmacy & Science, Department of Recreation and Health-Care Management State University System of Florida University of Florida
關鍵字:	leader-member exchange construct-validity social-exchange job-performance mediating role support consequences culture antecedents attachment
日期:	2023
上傳時間:	2023-12-11 14:01:17 (UTC+8)
出版者:	ELSEVIER
摘要:	Building upon self-determination theory and social exchange theory, this study proposes a research framework and examines the formation of service innovation performance. Data was collected during the COVID-19 pandemic in 2021. A total of 374 hotel employees from 92 departments were collected in Taiwan. The results revealed that both leader-member exchange (LMX) and coworker support exert positive effects on thriving at work and change-oriented organizational citizenship behavior (OCB). Besides, thriving at work exerted positive effects on change-oriented OCB, and change-oriented OCB exerted positive effects on service innovation per-formance. Furthermore, thriving at work partially mediated (1) the relationship between LMX and change-oriented OCB, and (2) the relationship between coworker support and change-oriented OCB.
關聯:	Journal of Hospitality and Tourism Management, v.54, March 2023, Pages 178-187
显示于类别:	[休閒保健管理系(所)] 期刊論文

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