Chia Nan University of Pharmacy & Science Institutional Repository:Item 310902800/34624
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    Please use this identifier to cite or link to this item: https://ir.cnu.edu.tw/handle/310902800/34624


    Title: Formation of hotel employees' service innovation performance: Mechanism of thriving at work and change-oriented organizational citizenship behavior
    Authors: Wu, Chi-Min
    Chen, Tso-Jen
    Wang, Yao-Chin
    Contributors: Chia Nan University of Pharmacy & Science, Department of Recreation and Health-Care Management
    State University System of Florida
    University of Florida
    Keywords: leader-member exchange
    construct-validity
    social-exchange
    job-performance
    mediating role
    support
    consequences
    culture
    antecedents
    attachment
    Date: 2023
    Issue Date: 2023-12-11 14:01:17 (UTC+8)
    Publisher: ELSEVIER
    Abstract: Building upon self-determination theory and social exchange theory, this study proposes a research framework and examines the formation of service innovation performance. Data was collected during the COVID-19 pandemic in 2021. A total of 374 hotel employees from 92 departments were collected in Taiwan. The results revealed that both leader-member exchange (LMX) and coworker support exert positive effects on thriving at work and change-oriented organizational citizenship behavior (OCB). Besides, thriving at work exerted positive effects on change-oriented OCB, and change-oriented OCB exerted positive effects on service innovation per-formance. Furthermore, thriving at work partially mediated (1) the relationship between LMX and change-oriented OCB, and (2) the relationship between coworker support and change-oriented OCB.
    Relation: Journal of Hospitality and Tourism Management, v.54, March 2023, Pages 178-187
    Appears in Collections:[Dept. of Recreation and Health-Care Management] Periodical Articles

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