Patient-centred e-health supports value cocreation and quality of medical care in Taiwan

doi:10.1111/hir.12372

Chia Nan University of Pharmacy & Science Institutional Repository > 智慧生活學院 > 醫務管理系(所) > 期刊論文 > Item 310902800/34410

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標題:	Patient-centred e-health supports value cocreation and quality of medical care in Taiwan
作者:	Yan, Yu-Hua Yang, Chen-Wei Fang, Shih-Chieh
貢獻者:	Tainan Municipal Hosp, Superintendent Off, Show Chwan Med Care Corp Chia Nan Univ Pharm & Sci, Dept Hosp & Hlth Care Adm Fooyin Univ, Dept Hlth Business Adm Natl Cheng Kung Univ, Dept Business Adm
關鍵字:	access to information digital information resources eHealth health care patient participation
日期:	2021
上傳時間:	2023-11-11 11:50:25 (UTC+8)
出版者:	WILEY
摘要:	Background Patient-centred e-health (PCEH) focusses on the interaction between patients and physicians. However, only a limited number of studies have focussed on the design of physician-patient value cocreation mechanisms in the PCEH context. Thus, we extend Gronroos' concept of value cocreation to understand how PCEH might improve the quality of care. Objectives This study proposes a theoretical framework to embody PCEH-supported value cocreation and presents some empirical validation. We expect that PCEH-supported value cocreation should comprise capabilities for patient empowerment, intention for information sharing, complementation for checking and verifying information, and interaction for shared understanding. Methods This study surveyed a small group of patients that have used PCEH, 'My Health Bank' in Taiwan. The questionnaires were delivered to patients in hospitals (n = 167 questionnaires, 98% response rate). Results Results indicate that certain PCEH-supported value cocreation mechanisms-capabilities for patient empowerment and interaction for shared understanding-affect the perceived quality of medical care. Limitations The survey only considered patient perceptions of value cocreation. Conclusion This study shows the patient perception of value cocreation in patient-centred e-Health. Further research needs to validate the framework for health professionals and in other e-Health record information sharing settings.
關聯:	HEALTH INFO LIBR J, v.39, n.1, pp.68-78
显示于类别:	[醫務管理系(所)] 期刊論文

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