Patient-centred e-health supports value cocreation and quality of medical care in Taiwan

doi:10.1111/hir.12372

CNU IR > College of Smart Living > Dept. of Hospital and Health (including master's program) > Periodical Articles > Item 310902800/34410

Please use this identifier to cite or link to this item: https://ir.cnu.edu.tw/handle/310902800/34410

Title:	Patient-centred e-health supports value cocreation and quality of medical care in Taiwan
Authors:	Yan, Yu-Hua Yang, Chen-Wei Fang, Shih-Chieh
Contributors:	Tainan Municipal Hosp, Superintendent Off, Show Chwan Med Care Corp Chia Nan Univ Pharm & Sci, Dept Hosp & Hlth Care Adm Fooyin Univ, Dept Hlth Business Adm Natl Cheng Kung Univ, Dept Business Adm
Keywords:	access to information digital information resources eHealth health care patient participation
Date:	2021
Issue Date:	2023-11-11 11:50:25 (UTC+8)
Publisher:	WILEY
Abstract:	Background Patient-centred e-health (PCEH) focusses on the interaction between patients and physicians. However, only a limited number of studies have focussed on the design of physician-patient value cocreation mechanisms in the PCEH context. Thus, we extend Gronroos' concept of value cocreation to understand how PCEH might improve the quality of care. Objectives This study proposes a theoretical framework to embody PCEH-supported value cocreation and presents some empirical validation. We expect that PCEH-supported value cocreation should comprise capabilities for patient empowerment, intention for information sharing, complementation for checking and verifying information, and interaction for shared understanding. Methods This study surveyed a small group of patients that have used PCEH, 'My Health Bank' in Taiwan. The questionnaires were delivered to patients in hospitals (n = 167 questionnaires, 98% response rate). Results Results indicate that certain PCEH-supported value cocreation mechanisms-capabilities for patient empowerment and interaction for shared understanding-affect the perceived quality of medical care. Limitations The survey only considered patient perceptions of value cocreation. Conclusion This study shows the patient perception of value cocreation in patient-centred e-Health. Further research needs to validate the framework for health professionals and in other e-Health record information sharing settings.
Relation:	HEALTH INFO LIBR J, v.39, n.1, pp.68-78
Appears in Collections:	[Dept. of Hospital and Health (including master's program)] Periodical Articles

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