Can newcomers perform better at hotels? Examining the roles of transformational leadership, supervisor-triggered positive affect, and perceived supervisor support

doi:10.1016/j.tmp.2019.100587

Chia Nan University of Pharmacy & Science Institutional Repository > 環境永續暨休閒學院 > 休閒保健管理系(所) > 期刊論文 > Item 310902800/34093

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標題:	Can newcomers perform better at hotels? Examining the roles of transformational leadership, supervisor-triggered positive affect, and perceived supervisor support
作者:	Chen, Tso-Jen Wu, Chi-Min
貢獻者:	Tainan Univ Technol, Dept Business Adm Chia Nan Univ Pharm & Sci, Dept Recreat & Hlth Care Management
日期:	2020
上傳時間:	2022-11-18 11:23:39 (UTC+8)
出版者:	Elsevier
摘要:	Tourism literature has presented the effects of leadership style on staff efficiency yet few have examined the causal relationship between leadership style and newcomer outcomes at the hotel workplace context. This study examined the underlying mechanism regarding how transformational leadership can facilitate hotel newcomers to exhibit better performance and retention. Using the structural equation model, this study tested research hypotheses using valid data collected from 234 hotel newcomers with their supervisors from 63 tourist hotels rated above four-star in Taiwan. Based on emotion in feedback system theory, this study noted that hotel newcomers displayed higher supervisor-triggered positive affect due to the transformational leadership of their supervisors. In turn, this led to newcomers' high performance and motivation to continue working. Adapting social exchange theory, this study found that transformational leadership has led to the development of a higher perceived supervisor support, which facilitated better performance among newcomers at hotel organizations.
關聯:	Tourism Management Perspectives, v.33, pp.15
显示于类别:	[休閒保健管理系(所)] 期刊論文

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