Can newcomers perform better at hotels? Examining the roles of transformational leadership, supervisor-triggered positive affect, and perceived supervisor support

doi:10.1016/j.tmp.2019.100587

CNU IR > College of Sustainable Environment and Recreation > Dept. of Recreation and Health-Care Management > Periodical Articles > Item 310902800/34093

Please use this identifier to cite or link to this item: https://ir.cnu.edu.tw/handle/310902800/34093

Title:	Can newcomers perform better at hotels? Examining the roles of transformational leadership, supervisor-triggered positive affect, and perceived supervisor support
Authors:	Chen, Tso-Jen Wu, Chi-Min
Contributors:	Tainan Univ Technol, Dept Business Adm Chia Nan Univ Pharm & Sci, Dept Recreat & Hlth Care Management
Date:	2020
Issue Date:	2022-11-18 11:23:39 (UTC+8)
Publisher:	Elsevier
Abstract:	Tourism literature has presented the effects of leadership style on staff efficiency yet few have examined the causal relationship between leadership style and newcomer outcomes at the hotel workplace context. This study examined the underlying mechanism regarding how transformational leadership can facilitate hotel newcomers to exhibit better performance and retention. Using the structural equation model, this study tested research hypotheses using valid data collected from 234 hotel newcomers with their supervisors from 63 tourist hotels rated above four-star in Taiwan. Based on emotion in feedback system theory, this study noted that hotel newcomers displayed higher supervisor-triggered positive affect due to the transformational leadership of their supervisors. In turn, this led to newcomers' high performance and motivation to continue working. Adapting social exchange theory, this study found that transformational leadership has led to the development of a higher perceived supervisor support, which facilitated better performance among newcomers at hotel organizations.
Relation:	Tourism Management Perspectives, v.33, pp.15
Appears in Collections:	[Dept. of Recreation and Health-Care Management] Periodical Articles

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