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    Please use this identifier to cite or link to this item: http://ir.cnu.edu.tw/handle/310902800/32217

    標題: Strategic Improvement for Quality and Satisfaction of Hospital Information Systems
    作者: Kuo, Kuang-Ming
    Liu, Chung-Feng
    Talley, Paul C.
    Pan, Su-Ya
    貢獻者: I Shou Univ, Dept Healthcare Adm
    Chia Nan Univ Pharm & Sci, Dept Informat Management
    I Shou Univ, Dept Appl English
    E Da Hosp, Dept Med Record Management
    關鍵字: Importance-Performance Analysis
    Provider Order Entry
    Service Quality
    Mclean Model
    Acceptance Model
    Success Model
    日期: 2018
    上傳時間: 2019-11-15 15:45:34 (UTC+8)
    出版者: HINDAWI LTD
    摘要: The purpose of our study aimed to identify attributes capable of improving physicians' satisfaction levels with the use of a hospital information system (HIS). A model inclusive of system quality, information quality, and service quality related to an HIS is used to form antecedents of user satisfaction. Survey methodology was used to collect an attributive set representing the system quality, information quality, and service quality made available from 150 physicians at a large health-care system in southern Taiwan. Responses were segmented into low and high satisfaction and analyzed with partial least squares and importance-performance analysis. The results reveal that system quality, information quality, and service quality may be used to significantly predict physicians' satisfaction. Two system quality attributes (reliability and response time) were identified as the highest priorities for intervention by low- and high-satisfaction users. Low-satisfaction users further expect improvement of the HIS service quality to take place. The subject health-care system should produce coping interventions for those high priorities to enhance the satisfaction of physicians.
    link: http://dx.doi.org/10.1155/2018/3689618
    關聯: Analytical Cellular Pathology, v.2018, ID 3689618
    Appears in Collections:[資訊管理系] 期刊論文

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