Improving the turnover intention of tourist hotel employees Transformational leadership, leader-member exchange, and psychological contract breach

doi:10.1108/IJCHM-09-2015-0490

Chia Nan University of Pharmacy & Science Institutional Repository > 環境永續暨休閒學院 > 休閒保健管理系(所) > 期刊論文 > Item 310902800/31666

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標題:	Improving the turnover intention of tourist hotel employees Transformational leadership, leader-member exchange, and psychological contract breach
作者:	Chen, Tso-Jen Wu, Chi-Min
貢獻者:	Tainan Univ Technol, Dept Business Adm Chia Nan Univ Pharm & Sci, Dept Recreat & Hlth Care Management
關鍵字:	Turnover intention Psychological contract breach Transformational leadership behaviors Hotel front-line employees Leader-member exchange (LMX)
日期:	2017
上傳時間:	2018-11-30 15:52:08 (UTC+8)
出版者:	Emerald Group Publishing Ltd
摘要:	Purpose - This study aims to explore the high turnover intention issue in Taiwan's tourist hotel industry. Due to a lack of empirical research regarding front-line employees' psychological contract breach perceptions in tourism literature, this study develops an integrated model to examine the causal relationship among transformational leadership behaviors, leader-member exchange (LMX), psychological contract breach and turnover intentions. Design/methodology/approach - Data from the 226 frontline employees in Taiwan's tourist hotel industry were employed to examine the proposed hypotheses by using a series of structural equation modeling analyses. Findings - Statistic results revealed that transformational leadership behaviors influence LMX and LMX in turn influences psychological contract breach, which consequently leads to lower turnover intention. Practical implication - The results of this study suggest that hospitality organizations should recruit individuals who have the potential to exhibit transformational leadership skills, along with designing leadership training programs for middle-and high-level managers. Originality/value - This study provides hospitality organization leaders with the necessary information to formulate a beneficial relationship with their front-line employees, which, in turn, weakens their perception of psychological contract breaches and reduces their willingness to leave the organization.
關聯:	International Journal of Contemporary Hospitality Management, v.29, n.7, pp.1914-1936
顯示於類別:	[休閒保健管理系(所)] 期刊論文

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