Purpose - This study aims to explore the high turnover intention issue in Taiwan's tourist hotel industry. Due to a lack of empirical research regarding front-line employees' psychological contract breach perceptions in tourism literature, this study develops an integrated model to examine the causal relationship among transformational leadership behaviors, leader-member exchange (LMX), psychological contract breach and turnover intentions. Design/methodology/approach - Data from the 226 frontline employees in Taiwan's tourist hotel industry were employed to examine the proposed hypotheses by using a series of structural equation modeling analyses. Findings - Statistic results revealed that transformational leadership behaviors influence LMX and LMX in turn influences psychological contract breach, which consequently leads to lower turnover intention. Practical implication - The results of this study suggest that hospitality organizations should recruit individuals who have the potential to exhibit transformational leadership skills, along with designing leadership training programs for middle-and high-level managers. Originality/value - This study provides hospitality organization leaders with the necessary information to formulate a beneficial relationship with their front-line employees, which, in turn, weakens their perception of psychological contract breaches and reduces their willingness to leave the organization.
關聯:
International Journal of Contemporary Hospitality Management, v.29, n.7, pp.1914-1936
