An empirical investigation of patients' acceptance and resistance toward the health cloud: The dual factor perspective

doi:10.1016/j.chb.2016.06.029

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题名:	An empirical investigation of patients' acceptance and resistance toward the health cloud: The dual factor perspective
作者:	Hsieh, Pi-Jung
贡献者:	Chia Nan Univ Pharm & Sci, Dept Hosp & Hlth Care Adm
关键词:	Health cloud Dual factor User resistance Technology acceptance Status quo bias
日期:	2016-10
上传时间:	2018-01-18 11:39:44 (UTC+8)
出版者:	Pergamon-Elsevier Science Ltd
摘要:	Recent technological trends such as the health cloud provide a strong infrastructure and offer a true enabler for healthcare services on the Internet. Despite its great potential, gaps exist in our understanding of how users evaluate change related to the health cloud and how they decide to resist it. According to dual factor perspectives, this study develops an integrated model to explain patients' intention to use health cloud services and their intention to resist it. A field survey was conducted in Taiwan to collect data from patients and a structural equation model was used to examine the data. The results show that patient resistance to use the health cloud is caused by suck costs, inertia, perceived value, transition costs, and uncertainty. Performance expectancy, effort expectancy, social influence, and facilitating conditions are shown to have positive and direct effects on patients' intention to use the health cloud. The results also indicate that the relationship between the patients' intention to use the health cloud and their resistance to using it had a significant negative effect. Our study illustrates the importance of incorporating user resistance in technology acceptance studies in general and health technology usage studies in particular. (C) 2016 Elsevier Ltd. All rights reserved.
關聯:	Computers In Human Behavior, v.63, pp.959-969
显示于类别:	[Dept. of Hospital and Health (including master's program)] Periodical Articles

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