| 摘要: | 近幾年來台灣積極發展觀光業，觀光旅館如雨後春筍般設立。旅館員工努力工作的同時也衍生了職場上眾多的肌肉骨骼傷害，嚴重時不但造成保險給付增加，也降低產業生產力。本研究的主要目的是分析高雄市三家典型觀光旅館員工肌肉骨骼傷害產生之原因，並尋求改善對策。 研究中以?歐肌肉骨骼調查問卷來了解本研究對象各部門員工可能遭受之肌肉骨骼傷害種類與原因。研究過程中發出180份問卷，回收153份有效問卷，並以SPSS搭配Excel軟體來進行分析及製作統計表。除此之外，以REBA快速檢測方法來進行檢測以輔助北歐問卷調查所得結果。 初步了解，旅館中的廚師由於上肢包括肩膀、手臂、手肘、與手腕之傷害嚴重；另外，房務人員除上肢外，下背與膝蓋疼痛問題不容忽視。值得重視的是，旅館員工即使沒有承受很大的重量負荷，然因為重複性動作所產生的肌肉骨骼傷害亦不容忽視。最後，從人因工程等各項最新設計或技術，以及包括教育訓練等管理面均可協助改善諸多職場肌肉骨骼傷害問題。政府法規與相關政策之訂定亦對於肌肉骨骼拉傷問題有實質上之幫助。
In recent years, the tourism industry is blooming in Taiwan, and the number of hotels is increasing rapidly. Workplace musculoskeletal injuries in hotel industries becomes a serious issue. It increases the burden of the health insurance system, also lowers the overall productivity. In order to mitigate the problem, this research conducts a case study on the musculoskeletal injuries of workers in a hotel in Kaohsiung, analyzes the cause of workplace injuries, and seeks for solutions. This study uses Nordic Musculoskeletal Questionnaire (NMQ) to conduct a survey on workplace injuries happening in different departments in the hotel. In total, this study issued 180 questionnaires, 153 of them are valid. The result is compiled and analyzed using Excel and the statistical software SPSS (Statistical Package for Social Science). In addition, the Rapid Entire Body Assessment (REBA) is applied to access the results obtained from NMB. This research finds that, the chef suffers mostly from injuries related to the upper limb, including shoulders, arms, elbows, and wrists. The housekeeping staff has injuries not only at upper limbs, but also at lower back and knees. It should be noted that, although hotel workers do not usually carry heavy weight, serious workplace injuries still happen, mainly because of repetitive motions. Several actions should be taken to mitigate the workplace musculoskeletal injuries, including using tools designed by human factors engineering, better vocational training, and government regulations on labor conditions. |
