Hospital innovation and its impact on customer-perceived quality of care: a process-based evaluation approach

doi:10.1080/14783363.2013.799332

CNU IR > College of Smart Living > Dept. of Hospital and Health (including master's program) > Periodical Articles > Item 310902800/29709

Please use this identifier to cite or link to this item: https://ir.cnu.edu.tw/handle/310902800/29709

Title:	Hospital innovation and its impact on customer-perceived quality of care: a process-based evaluation approach
Authors:	Wu, Ing-Long Hsieh, Pi-Jung
Contributors:	醫務管理系
Keywords:	hospital innovation quality of care process-based evaluation administrative and medical innovation
Date:	2015-02
Issue Date:	2016-04-19 19:05:25 (UTC+8)
Publisher:	Routledge Journals
Abstract:	As competition in Taiwan's healthcare sector has increasingly become severe, hospital innovation has become well recognised as an important resource for gaining competitive advantage. This study proposed a new research model for investigating the impact of hospital innovation on customer-perceived quality of care. Hospital innovation includes both medical and administrative innovation. The measures of quality of care are defined as a process-based evaluation concept with three components: structure, process, and outcome of care. Specifically, this research intends to explore two important issues. First, we explore the impact of hospital innovation on quality of care. Next, we examine the process-based evaluation concept for its practical validity. A sample survey was conducted for collecting data from the customers of larger hospitals. The structural equation model was used to examine the data. The results showed hospital innovation indicating a great predictive power in explaining perceived quality of care. Specifically, the process of care was found to be an important mediator for creating the ultimate outcome of care from the initial structure of care.
Relation:	Total Quality Management & Business Excellence, v.26 n.1-2,S1, pp.46-61
Appears in Collections:	[Dept. of Hospital and Health (including master's program)] Periodical Articles

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