運用說服科技促進員工安全參與之研究

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Title:	運用說服科技促進員工安全參與之研究 The Study of Promotion of Employee Involvement in Safety Via Persuasive Technology
Authors:	錢聖壬
Contributors:	職業安全衛生系嚴聖博
Keywords:	策略矩陣安全參與說服科技 Safety Involvement Persuasive Technology Strategy Matrix
Date:	2014
Issue Date:	2015-10-26 20:29:41 (UTC+8)
Abstract:	每當組織或企業面臨提升安全績效或降低職災率的考驗時，通常會選擇工程改善、教育訓練和紀律執行三種策略作為工安改善方法，但沒有考慮到人性的因素，造成花費大量經費與人力卻沒有改變員工的不安全行為，也或許是人的觀念不容易被影響，而導致長期被忽略；如何有效提升員工參與安全衛生，將會是很重要的議題。為有效提升員工安全參與，本研究運用Fogg所提出的說服科技（Persuasive Technology）之方法，以行為模型（Fogg Behavior Model, FBM）中說服要素的三大項目，協助將員工安全參與行為劃分為動機、能力與促發點，參考行為矩陣（Behavior Wizard）將員工對於安全衛生行為的熟悉程度，分為做新嘗試的行為、做熟悉的行為與增加行為的強度三類，藉由收集彙整相關的改善策略，建置提升員工安全參與策略矩陣，並舉出實際案例示範方法應用流程，期待能提供企業和組織做為促進員工安全參與之策略及建議。 When organizations and enterprises face to improve safety performance or reduce frequency of occupational accidents, they usually adopt engineering improvement, education and enforcement, excluding human factor. It causes enterprises to spend a lot of funds and manpower, but not to modify unsafe behavior of employees. Perhaps human concept being not easily affected leads itself to be ignored. How to effectively enhance safety and health participation of employees will be very important issues. This paper was based on Fogg’s persuasive technology. According to the three items of Fogg’s behavior model, the behavior of employee involvement in safety was divided into motivation, ability and trigger. In accordance with the behavior wizard, the employees’ familiarities of safety and health behavior were divided into doing new behavior, doing familiar behavior and increasing behavior intensity. Then, integrating improvement strategies, the strategy matrix to promote employee involvement in safety was proposed. It looks forward to provide organizations and enterprises with strategies and recommendations to promote employee involvement in safety.
Relation:	網際網路公開：2015-09-12，學年度：102，82頁
Appears in Collections:	[Dept. of Occupational Safety] Dissertations and Theses

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