| 摘要: | 依據我國《工會法》第1條「為促進勞工團結，提升勞工地位及改善勞工生活」，與大台南總工會章程第3條「工會以保障勞工權益，增進勞工知能，發展生產事業，改善勞工生活為宗旨」，大台南總工會將角色定位在預防勞工工作權受損的監護者及勞工工作權的積極捍衛者，並致力做為勞工朋友發聲之代言者；秉持著「服務、創新、分享」之核心價值，提供全方位教育與社福服務，落實社會企業精神，以成為提昇勞工質量權利的領航家。勞動部勞動力發展署推動人才發展品質管理系統（TTQS）制度，辦訓單位必須通過TTQS評核，才能獲得政府經費補助。本研究以大台南總工會為研究對象，探討工會導入TTQS之助益性，藉由個案資料蒐集彙整和人員深度訪談，以人才發展品質管理評核表五大構面及19項評核指標為工具，探究大台南總工會辦理教育訓練之現況、導入TTQS對於辦訓人員職能提升之情形、參訓人員整體訓練品質之評價及對整體組織提升之效益。經由分析發現，大台南總工會透過轉型及辦理教育訓練，建立職能評量工具，提升了辦訓人員界定問題及解決方案的能力；運用全國首創的技轉機制，將訓練品質效益擴及至基層工會。另建構E化系統、提升行政效率、創造營收、培養多能功員工等作為，不僅可解決工會目前所遭遇之經營困境，亦能夠促使工會成功轉型為增進勞工知能之組織。由此可知TTQS確實為一個能協助提升組織體質的良好工具，有利於機構組織永續發展。
According to Article 1 of Labor Union Act of The Republic of China (Taiwan), “The Act is in order to promote solidarity of workers, enhance their status and improve their livelihood.”, and Article 3 of the union charter of Tainan City of Trade Union Association, “It has come together to achieve common goals such as achieving higher pay and benefits such as health care and retirement, improving safety standards, increasing the number of employees an employer assigns to complete the work, and better working conditions.” As a result, Tainan City of Trade Union Association plays a role as spokesman for workers in order to prevent workers’ right to work from being neglected and to aggressively defend its right to work. Tainan City of Trade Union Association becomes a leader on promote to improve workers’ right and quality through three aspects: the first, persevering core value with service, innovation and sharing; secondly, offering an all-round education and social welfare service; and the last one, implementing social entrepreneurial spirit. Workforce Develop Agency, Ministry of Labor, is promoting TTQS (Talent Quality-management System). Government funds will not be approved until training division passes TTQS evaluation. The study is taking Tainan City of Trade Union Association for example to research TTQS application advantages by case data collection, deep interview and using TTQS 5 facets & 19 line items check list as a tool. This study also explores the current training status held by Tainan City of Trade Union Association to assess the improvement on working ability for people who are in charge of training activities, and to understand the trainee’s comments on training quality as well as the efficiency of entire organization. Based on analysis, it shows that through transformation and holding training activities, Tainan City of Trade Union Association has created the evaluation tool of vocation ability and has improved the training staff ability to clarify the questions & settlements. “E” system is also conducted to improve administrative efficiency, make more revenues and enable employee versatile. By doing so, it will not only help trade union to overcome the operation difficulty but also successfully make the trade union transferred to an organization that enhances labor’s knowledge and ability. As a result, TTQS is a valuable tool to improve organization and to make institution organization sustainable. |
