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https://ir.cnu.edu.tw/handle/310902800/27596
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Title: | Service development in community pharmacies in Taiwan |
Authors: | Tsai, Yafang Lee, Chien-Ying Wu, Shih-Wang Shieh, Shwn-Huey |
Contributors: | 醫務管理系 |
Keywords: | Community Pharmacy Pharmacy Healthcare Policy Healthcare Service Service Science |
Date: | 2012-08 |
Issue Date: | 2014-03-21 16:14:42 (UTC+8) |
Publisher: | Academic Journals |
Abstract: | Facing changes in the medical environment, community pharmacies are seeking new strategies and developing new services in order to survive. In this two-phase study, we explored certain aspects of service development in community pharmacies. The first phase involved collection of qualitative data through interviews. In the second phase, a quantitative study was designed on the basis of the results of interviews conducted in the first phase, and sampling was conducted using a questionnaire. The results of the qualitative study showed that development of community pharmacies could enhance public health services and the pharmacy profession and facilitate a redesign of the service environment. In the quantitative study, over 64% of the respondents agreed that development of community pharmacies would enhance the pharmacy professional environment and provide flexible and diversified services. Another 95% of the respondents were able to accept the concept of self-care management systems that are based on public health services provided by community pharmacies. Regarding the redesign of the service environment of community pharmacies, 42% of the respondents reported that this is 'important', and 53% indicated that this is 'very important'. |
Relation: | African Journal of Pharmacy And Pharmacology v.6 n.30 pp.2289-2298 |
Appears in Collections: | [Dept. of Hospital and Health (including master's program)] Periodical Articles
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