Service development in community pharmacies in Taiwan

doi:10.5897/AJPP12.430

CNU IR > College of Smart Living > Dept. of Hospital and Health (including master's program) > Periodical Articles > Item 310902800/27596

Please use this identifier to cite or link to this item: https://ir.cnu.edu.tw/handle/310902800/27596

Title:	Service development in community pharmacies in Taiwan
Authors:	Tsai, Yafang Lee, Chien-Ying Wu, Shih-Wang Shieh, Shwn-Huey
Contributors:	醫務管理系
Keywords:	Community Pharmacy Pharmacy Healthcare Policy Healthcare Service Service Science
Date:	2012-08
Issue Date:	2014-03-21 16:14:42 (UTC+8)
Publisher:	Academic Journals
Abstract:	Facing changes in the medical environment, community pharmacies are seeking new strategies and developing new services in order to survive. In this two-phase study, we explored certain aspects of service development in community pharmacies. The first phase involved collection of qualitative data through interviews. In the second phase, a quantitative study was designed on the basis of the results of interviews conducted in the first phase, and sampling was conducted using a questionnaire. The results of the qualitative study showed that development of community pharmacies could enhance public health services and the pharmacy profession and facilitate a redesign of the service environment. In the quantitative study, over 64% of the respondents agreed that development of community pharmacies would enhance the pharmacy professional environment and provide flexible and diversified services. Another 95% of the respondents were able to accept the concept of self-care management systems that are based on public health services provided by community pharmacies. Regarding the redesign of the service environment of community pharmacies, 42% of the respondents reported that this is 'important', and 53% indicated that this is 'very important'.
Relation:	African Journal of Pharmacy And Pharmacology v.6 n.30 pp.2289-2298
Appears in Collections:	[Dept. of Hospital and Health (including master's program)] Periodical Articles

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