Service System under Service Pressure by System Dynamics Model

Chia Nan University of Pharmacy & Science Institutional Repository > 智慧生活學院 > 餐旅管理系 > 期刊論文 > Item 310902800/25254

jsp.display-item.identifier=請使用永久網址來引用或連結此文件: https://ir.cnu.edu.tw/handle/310902800/25254

標題:	Service System under Service Pressure by System Dynamics Model
作者:	Chun-Hsiung Lan Chi-Chung Chang Mei-Pei Kuo
貢獻者:	餐旅管理系
關鍵字:	Queuing Theory System Dynamic Pressure Coefficient Enterprise’s Competitiveness and Infinite queuing capacity Conservation of resources and Salary Reward Policy
日期:	2010-03
上傳時間:	2012-05-23 15:46:51 (UTC+8)
摘要:	The change of the service demand is hard to be controlled for an enterprise. The customers have to line up when the service capability has been fulfilled. Therefore, to increase the service rate in the quick service industry is the best way to keep the enterprise’s competitiveness. To serve customers directly is the major job of the forefront attendants; whenever lots of customer waits for service, attendants’ working pressure would be changed, and the pressure will influence the service rate of service from the attendants. The queuing system under pressure condition is always discussed with infinite queuing capacity as well as service rate, but it obviously conflicts with the truth. Based on the above-mentioned reason, this paper tries to construct a service function with upper limit of service rate, and then applying the “System Dynamic” model to conduct the simulation. In addition, the relationship between the changes of the ‘Pressure coefficient’ and the “working efficiency” would be discussed.
關聯:	Probsta Forum 3：p.52-64
显示于类别:	[餐旅管理系] 期刊論文

文件中的档案:

档案	描述	大小	格式	浏览次数
99_85_j.pdf		155Kb	Adobe PDF	252	检视/开启
index.html		0Kb	HTML	2637	检视/开启

在CNU IR中所有的数据项都受到原著作权保护.

TAIR相关文章