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    Please use this identifier to cite or link to this item: http://ir.cnu.edu.tw/handle/310902800/23239


    標題: An integrated process model of communication satisfaction and organizational outcomes
    作者: Tsai, Ming-Ten
    Chuang, Shuang-Shii
    Hsieh, Wei-Ping
    貢獻者: 餐旅管理系
    關鍵字: communication satisfaction
    job performance
    turnover intention
    日期: 2009-01
    上傳時間: 2010-11-17 17:06:57 (UTC+8)
    摘要: The relationship of communication satisfaction to job performance and turnover intention among employees was examined. Most communication satisfaction research has been conducted in relation to job satisfaction. However, there is a growing interest in the relationships between communication satisfaction, job performance, and turnover intention. The population examined in this study were employed in the top 500 service industries in Taiwan. The sample consisted of 1,260 individuals. A total of 467 valid responses were collected for a usable response rate of 37.1%. The results suggest that employees' perceptions of a high communication satisfaction are positively associated with their job performance, and negatively related to turnover intention.
    關聯: Social Behavior and Personality37(6):p. 825-834
    Appears in Collections:[餐旅管理系] 期刊論文

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