門診病患對醫師滿意度之因素分析---以台南市的各級醫院為例

CNU IR > Chna Nan Annual Bulletin > Vol.22 (1996) > Item 310902800/23023

Please use this identifier to cite or link to this item: https://ir.cnu.edu.tw/handle/310902800/23023

Title:	門診病患對醫師滿意度之因素分析---以台南市的各級醫院為例 A Study on Key Factor Which Affect Outpatients Satisfaction of Physicians In The Case of Tainan Area
Authors:	文久美謝明娟楊美雪陳明惠
Contributors:	醫務管理系
Keywords:	藝術品質關心態度有效溝通服務態度禮貌內在性格 technical quality attentiveness effective communication service attitude courtesy inner character
Date:	1996
Issue Date:	2010-09-17 15:02:36 (UTC+8)
Abstract:	本文旨在利用病人滿意度來衡量醫生之服務品質，用以探討病患對各級醫院醫師之滿意度及差異情形，以提供各級醫院參考，期盼以更佳的服務來滿足病患的需求以建立醫生之形象。本文以台南地區的門診病患為研究群體，來探討他們對醫師滿意度之影響因素，其主要目的為：1.了解門診病患對各級醫院醫師之滿意度之影響因素。2.評估各級醫院在各個因素屬性上的差異情形。透過問卷調查分析結果，本文發現台南地區門診病患選擇醫院之六大因素依序為醫術品質、關心態度、有效溝通、服務態度、禮貌及內在性格，其解釋能力為67.7%，而各級醫院，以區域醫院的評價最高。 Dtis study focuses on evaluating the outpatients atUtudes towards physicians in medical care settings. Through a quesUoooaire survey of outpabents in Tainan area, the purpose of the study areas follows: 1. To understand and compare the importaot factors that afect patieot attitudes toward a physicians. 2. To evduate the difereoce between factors of medical insbtutions. We fouod the six matrixjx factors explaining 67.7% of the total variance emeraged from the lactor analysis procedures; The factors were identified as technical quality, attenHvenw, effecdve communication, service attitude. Courtesy and inner character. We also found dIe district hospital won highest reputabon in Tainan area.
Relation:	嘉南學報 22期：p.142-154
Appears in Collections:	[Chna Nan Annual Bulletin] Vol.22 (1996) [Dept. of Hospital and Health (including master's program)] Periodical Articles

Files in This Item:

There are no files associated with this item.

Loading...