醫療服務業關係品質與關係利益對顧客忠誠度的影響

CNU IR > College of Smart Living > Dept. of Hospital and Health (including master's program) > Periodical Articles > Item 310902800/21715

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Title:	醫療服務業關係品質與關係利益對顧客忠誠度的影響 The Impact of Relationship Quality and Relational Benefit on Customer Loyalty in Healthcare Industry
Authors:	翁瑞宏黃靖媛邱柏松
Contributors:	醫療資訊管理研究所
Keywords:	關係品質、關係利益、醫療服務業、顧客忠誠度關係利益醫療服務業顧客忠誠度 Relationship quality Relational benefit Healthcare industry Customer loyalty
Date:	2008-09
Issue Date:	2009-10-12 11:48:22 (UTC+8)
Relation:	中山管理評論 16(3)：p.539-572
Appears in Collections:	[Dept. of Hospital and Health (including master's program)] Periodical Articles

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