休閒因應、工作壓力與身心健康之探討  -以新北市社區藥局藥師為例

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標題:	休閒因應、工作壓力與身心健康之探討 -以新北市社區藥局藥師為例 The Explore on Leisure Response,Work Stress,Physical and Mental Health – An Example of the Pharmacist of the New Taipei City Community Pharmacy 藥師在社會上的角色，整體而論是讓民眾有藥用，同時讓民眾會正確用藥。而開業藥局相較於醫院內的藥師，除了銷售壓力更要隨時配合政府政策。藥師需要教育病患用藥技巧，用藥知識及促進健康與預防疾病的知識，工作環境及壓力皆帶給藥師身心上的負荷，其可能導致服務品質下降。許多研究指出:適當的休閒活動，能夠有效改善身心健康狀況及紓解壓力。本研究以自擬性結構式問卷進行調查，研究對象為新北市社區藥局藥師，並以電子問卷進行發放與回收，共發出 300 份，回收率為 79%。並以統計軟體 SPSS21.0 版進行資料整理與統計分析，本研究發現結果如下： (1). 工作壓力構面得分依序為職責壓力平均數、銷售壓力平均數、政策壓力平均數、顧客壓力平均數；身心健康構面得分依序為心理功能平均數、生理功能平均數；休閒因應構面得分依序為紓解壓力平均數、管理壓力平均數。 (2). 研究對象人口統計學中性別、婚姻狀況、工作時數/日、自覺目前工作壓力皆會影響身心健康。 (3). 研究對象人口統計學中性別、年齡、服務年資、所屬場域、畢業學校、教育程度、工作年資、工作時數/日、平均所得/月、自覺目前身心健康皆會影響工作壓力。 (4). 新北市社區藥局藥師人口統計變項與工作壓力、休閒因應對身心健康具有顯著正向影響預測力，解釋能力為 45%。 (5). 整體『工作壓力』與整體『身心健康』有顯著的負向關係。最後根據研究結果提出具體意涵,以提供日後相關衛生主管機關參考,期盼能藉此提升藥師的身心健康及服務品質。 The role of pharmacists in society as a whole is to let people have medicinal properties, and at the same time let people use medicine correctly. Compared with the pharmacists in the hospital, the opening pharmacy should cooperate with government policies at all times in addition to the sales pressure. Pharmacists need to educate patients on drug use skills, drug use knowledge and health promotion and disease prevention knowledge. The working environment and stress all carry the physical and mental load of the pharmacist, which may lead to a decline in service quality. Many studies have pointed out that proper leisure activities can effectively improve physical and mental health and relieve stress. In this study, a self-made structural questionnaire was used for the survey. The research object was the pharmacist of the New Taipei City Community Pharmacy, and the electronic questionnaire was issued and collected. A total of 300 copies were issued, with a recovery rate of 79%. The statistical software SPSS21.0 is used for data collation and statistical analysis. The results of this study were as follows: (1). The scores sort of work stress facets are the average of responsibility pressure, the average of sales pressure, the average of policy pressure, and the average of customer pressure;the scores of physical and mental health are the average of mental function and the average of physiological function in order. The scores of leisure responding to facets are in order of the average stress relief and the average management stress. (2). Gender, marital status, working hours/day, and current work stress in the IV demographics of the research subjects all affect physical and mental health. (3). The gender, age, years of service, field, graduation school, education level, years of work, working hours/day, average income/month, and current physical and mental health of the research subjects will affect work pressure. (4). The demographic variables of the pharmacist of the New Taipei City Community Pharmacy Bureau, work pressure, and leisure have a significant positive predictive effect on coping with physical and mental health with 45% interpretive ability. (5). The overall ";work pressure";has a significant negative relationship with the overall ";physical and mental health";. Finally, according to the research results, specific meanings are proposed to provide reference for relevant health authorities in the future, hoping to improve the physical and mental health and service quality of pharmacists.
作者:	洪筠媗
貢獻者:	醫務管理系謝明娟
關鍵字:	社區藥局休閒因應身心健康工作壓力 physical and mental health leisure response, community pharmacy Work stress
日期:	2020
上傳時間:	2022-10-21 10:32:51 (UTC+8)
關聯:	學年度：108， 120頁
顯示於類別:	[醫務管理系(所)] 博碩士論文

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