Improving the turnover intention of tourist hotel employees Transformational leadership, leader-member exchange, and psychological contract breach

doi:10.1108/IJCHM-09-2015-0490

CNU IR > College of Sustainable Environment and Recreation > Dept. of Recreation and Health-Care Management > Periodical Articles > Item 310902800/31666

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Title:	Improving the turnover intention of tourist hotel employees Transformational leadership, leader-member exchange, and psychological contract breach
Authors:	Chen, Tso-Jen Wu, Chi-Min
Contributors:	Tainan Univ Technol, Dept Business Adm Chia Nan Univ Pharm & Sci, Dept Recreat & Hlth Care Management
Keywords:	Turnover intention Psychological contract breach Transformational leadership behaviors Hotel front-line employees Leader-member exchange (LMX)
Date:	2017
Issue Date:	2018-11-30 15:52:08 (UTC+8)
Publisher:	Emerald Group Publishing Ltd
Abstract:	Purpose - This study aims to explore the high turnover intention issue in Taiwan's tourist hotel industry. Due to a lack of empirical research regarding front-line employees' psychological contract breach perceptions in tourism literature, this study develops an integrated model to examine the causal relationship among transformational leadership behaviors, leader-member exchange (LMX), psychological contract breach and turnover intentions. Design/methodology/approach - Data from the 226 frontline employees in Taiwan's tourist hotel industry were employed to examine the proposed hypotheses by using a series of structural equation modeling analyses. Findings - Statistic results revealed that transformational leadership behaviors influence LMX and LMX in turn influences psychological contract breach, which consequently leads to lower turnover intention. Practical implication - The results of this study suggest that hospitality organizations should recruit individuals who have the potential to exhibit transformational leadership skills, along with designing leadership training programs for middle-and high-level managers. Originality/value - This study provides hospitality organization leaders with the necessary information to formulate a beneficial relationship with their front-line employees, which, in turn, weakens their perception of psychological contract breaches and reduces their willingness to leave the organization.
Relation:	International Journal of Contemporary Hospitality Management, v.29, n.7, pp.1914-1936
Appears in Collections:	[Dept. of Recreation and Health-Care Management] Periodical Articles

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